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Error Code 2
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Invalid product key
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Double-check if you have entered any blank spaces in the license key field.
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Double-check if you have copied the correct license key.
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If the issue persists, contact our Support Team.
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Error Code 3
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The product needs to be activated
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Error Code 4
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Connection to the server failed.
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Make sure your computer has an active internet connection.
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If the issue persists, contact our Support Team.
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Error Code 5
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The product key has already been activated with the maximum number of computers.
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Make sure you have deactivated your HE license first before activating it on another computer. In the HE interface go to Help → Deactivate
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If the issue persists, contact our Support Team to deactivate it manually from our servers.
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Error Code 17
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The function failed because this instance of your program is running inside a virtual machine/hypervisor and you've prevented the function from running inside a VM.
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Hand Engine is not able to be activated inside a virtual machine/hypervisor.
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If you are sure you are not using a virtual machine/hypervisor, you may have it running in the background and you will need to disable it. Contact our Support Team for further instructions.
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Error Code 20
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The product key used is for a floating license (TurboFloat), not a machine-locked license (TurboActivate).
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Error Code 24
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This product key had a limited number of allowed deactivations. No more deactivations are allowed for the product key. This product
is still activated on this computer.
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Error Code 26
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You can't use a product key because your app is already activated with a product key.
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Make sure you have deactivated your HE license first before activating it on another computer. In the HE interface go to Help → Deactivate
- Make sure you open Hand Engine as Administrator.
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If the issue persists, contact our Support Team.
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Error Code 28
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TA_E_ENABLE_NETWORK_ADAPTERS
There are network adapters on the system that are disabled and
TurboActivate couldn't read their hardware properties (even after trying
and failing to enable the adapters automatically). Enable the network adapters,
re-run the function, and TurboActivate will be able to "remember" the adapters
even if the adapters are disabled in the future.
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Open Device Manager and ensure that there are no network adapters currently installed that are disabled
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If any network adapters are showing an error, please remedy this error or uninstall the adapter before attempting activation.
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If any network adapters require a driver update, please complete this before attempting activation.
- (Please note that this fix has only been tested and tried on Windows 10) Try following these instructions from this section of Wyday (The current Hand Engine licence provider) website's FAQ section:
https://wyday.com/limelm/help/faq/#disabled-adapters:~:text=to%20disable%20it.-,TurboActivate%20or%20TurboFloat%20is%20saying%20my%20customer%20has%20broken%20WMI%20(TA_E_BROKEN_WMI).%20What%20does%20that%20mean%2C%20and%20how%20do%20I%20fix%20it%3F,-If%20you%27re%20getting
As there is a known issue when changing hardware or network specs causing things to break or Wyday's licence to no longer work on a specific machine
- Alternatively, try activating the licence on a different machine and see if you get the same issue to try and narrow down the issue.
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Error Code 30
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The verified trial has expired. You must request a trial extension from the company.
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Error Code 36
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The secure connection to the activation servers failed due to a TLS or certificate
error. This is most often caused by MITM (man-in-the-middle) attempts on corporate
networks or, if on Unix operating systems (macOS, Linux, BSD, etc.), it's caused
by out-of-date or missing "CA certificates". This means either keeping your system
itself up-to-date, or manually updating the CA certs.
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